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Find answers to common questions, get support, or learn how to use Wave Ride.
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Frequently Asked Questions
How do I book a ride?
You can book a ride through our AI chat interface on the website, by texting us, or by calling our phone line. Simply tell us your pickup location, destination, and when you need to be picked up.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover). Payment information is securely stored and processed through Stripe.
Can I schedule a ride in advance?
Yes! You can schedule rides up to 30 days in advance. Just tell our AI assistant when you need to be picked up, and we'll confirm your booking.
What is your cancellation policy?
Cancellations made more than 24 hours before pickup are free. Cancellations within 24 hours may incur a fee of 25-50% depending on timing. No-shows are charged the full fare.
Do you offer wheelchair-accessible vehicles?
Yes, we have wheelchair-accessible vehicles available. Please mention your accessibility needs when booking, and we'll ensure an appropriate vehicle is assigned.
How do round trips work?
When booking a round trip, you'll provide both your outbound pickup time and your return pickup time. You'll receive a discounted rate compared to booking two separate one-way trips.
How do I update my payment method?
Log in to your account, go to Profile > Payment, and you can add, remove, or set a default payment method from there.
What if my driver doesn't show up?
Contact us immediately via chat, SMS, or phone. We'll work to get you a replacement ride as quickly as possible and investigate the issue.
Accessibility Options
Wave Ride is committed to providing accessible transportation for all riders. We offer:
- ✓Wheelchair-Accessible Vehicles: Vehicles equipped with ramps or lifts for wheelchair users
- ✓Child Safety Seats: Car seats and booster seats available upon request
- ✓Service Animals: All service animals are welcome in our vehicles
- ✓Door-to-Door Assistance: Drivers can provide assistance from your door to the vehicle
- ✓Multiple Booking Channels: Book via chat, SMS, or voice call to suit your preferences
When booking, simply mention any accessibility requirements and we'll ensure your needs are met. For questions about accessibility, contact us at accessibility@waveride.co.
Support Hours
AI Chat & SMS Support
Available 24/7
Instant responses for booking and general inquiries
Phone Support
Monday - Friday: 6 AM - 10 PM EST
Saturday - Sunday: 8 AM - 8 PM EST
For urgent ride-related issues outside of phone support hours, please use our AI chat or SMS service. Emergency situations should be reported to local emergency services.
Still Need Help?
Our team is here to help. Reach out and we'll get back to you as soon as possible.