Changelog

What's shipped.
What's next — you'll know first.

The story of the platform, told one month at a time. Only things that meaningfully changed what you, your drivers, or your riders can do.

PlatformOpsConsumerDriverCateringSecurity

April 2026

New membership tiers, a rebuilt ops Slack, and faster driver payouts.

Consumer
Three membership tiers live
Wave Standard and Wave Black for riders, certification tiers for drivers, and corporate accounts that manage seats under one contract. A public Wave Certified directory launched alongside.
Ops
Slack ops, rebuilt
Operators can now edit message templates with live preview, scope permissions per channel, and run a one-command replay when a shift needs to be redone. Replaces the brittle v1 bot.
Driver
Instant payouts for verified drivers
Drivers no longer wait for scheduled transfers — cash out anytime once verified. Every payout still lands in the earnings ledger with a full history.
Driver
Faster background checks with one-click retry
Moved to a quicker provider. Admins can retry stuck checks without opening a support ticket, and Slack gets a ping at every step.
Consumer
Live support chat on every marketing page
An AI agent handles most questions; anything it can't resolve escalates to a human with the full conversation intact.
Catering
EzCater and OLO orders flow natively
Catering orders from both partners now land in Wave Bites without any manual re-entry — driver assigned, status pushed back upstream.
Ops
Inspection drawers across every list
Click any row on the ops dashboard to open a side drawer with details. The list stays in place — no more losing your spot while scanning.
Ops
Safer intake, structured cancellations, weekly summaries
Orders now pass duplicate and service-area checks before dispatch. Cancellations capture why, who, and notes. Weekly vendor summaries land in a review queue.
Platform
One-link platform migration
Fleets moving from other systems can import their riders and drivers with a single link. Recipients claim a pre-filled account in under a minute.

March 2026

Dispatch matures, driver compliance runs itself, and booking serves new audiences.

Ops
Real-time dispatch + smarter routing
Ride invites now hit driver phones the instant they're sent. The route planner automatically picks the best optimizer based on stop count — fast for small runs, smart for large ones.
Ops
Live view of every route on the road
A monitoring dashboard shows every in-progress route with inline mini-maps, driver photos, and one-click reassign/pause/complete. No clicking away to manage a route.
Driver
Compliance runs itself
Drivers with expiring licenses or insurance get auto-reminders; expired drivers are pulled from dispatch until they update. Admins see fleet-wide compliance on one screen.
Security
Airport compliance live at AVL and ATL
Wave now meets the full regulatory bar for rideshare at Asheville and Atlanta. Orlando and Charlotte route through their respective airport systems.
Ops
Pre-trip texts + unified messaging inbox
Automated rider texts before pickup using templates you control. Replies land in a shared inbox so ops isn't juggling phones.
Catering
Public catering storefront
catering.waveride.ai got a full browse → cart → checkout flow, plus a setup wizard for onboarding new catering partners in bulk.
Driver
Self-service applicant portal
Applicants apply, upload documents, and complete certification training end-to-end on their own. Admins only step in for exceptions.
Platform
Self-serve tenant signup
New tenants can sign up and provision themselves without a manual setup call. Drivers also pay their certification fees directly at onboarding.
Consumer
Booking expands — pets, multi-stop, recurring
Riders can bring pets or service animals and get matched to drivers who accept them. The AI can now add stops mid-conversation and schedule recurring trips.

February 2026

The Wave mobile app launches. Booking goes map-first.

Platform
The Wave mobile app launches
A single native app for riders and drivers, with role switching for people who do both. Same backend, same data — finally a native experience.
Consumer
Map-first booking is the home screen
Opening the app drops you on a map — tap pickup, tap destination, see the fare, confirm. The form-based flow is retired.
Driver
Uber-style ride requests + live nearby vehicles
Drivers get a fullscreen invite with countdown when a ride comes in. Riders see nearby Wave vehicles on the booking map in real time.
Consumer
Wave Black goes live
The premium subscription tier ships with full signup, billing, and cancel/resubscribe flows.
Consumer
Panic button + in-app messaging
Riders get an in-app panic button for emergencies. Drivers and admins can message each other directly without leaving the app.
Consumer
Conversational voice bookings
Voice bookings run on OpenAI's Realtime voice — faster and more natural. Riders also start getting proactive notifications for upcoming rides and schedule changes.
Ops
Bulk order upload wizard
Upload multiple files at once, preview what's about to import, fix rejected rows inline, and assign tenants in bulk.
Platform
Accurate fares with automatic mileage
Fees match dispatch's canonical formula, including holiday surcharges. Mileage calculates automatically from real driving distances.
Driver
Dedicated driver portal
Standalone portal with rides, earnings, fleet assignment, and application status.

January 2026

The month everything went real-time — AI booking, live dispatch, and driver payouts.

Consumer
Consumer AI booking launches
Tell the AI where you're going, when, and how you'd like to pay. It handles the rest. The feature that became the platform's front door.
Ops
Live dispatch engine + route planner
The dispatch engine still in use today: find the nearest drivers, invite in waves, escalate on silence, and handle cancellations and refunds end-to-end. VIP orders get wider search automatically. A new route planner recommends drivers for every incoming trip.
Driver
Drivers get paid through Stripe
A proper earnings ledger breaks down every ride, transfers run automatically each day, and failed payouts retry instead of sitting in limbo.
Ops
Service areas, zones, and airport geofences
Tenants can now define exactly where they serve and break areas into zones for supply/demand analytics. Airport geofences laid in at the same time.
Consumer
Scheduled trips, coupons, and live tracking
Schedule trips ahead, redeem coupon codes at checkout, and watch your driver approach in real time. The AI also remembers your frequent addresses.
Driver
Masked phone numbers + in-app chat
Rider and driver numbers are masked — neither side sees the other's real number. In-app chat is available once a ride is assigned.
Ops
Ops phone inbox
RingCentral calls and SMS surface in a threaded inbox with contact auto-resolution and a compose pane for outbound.
Platform
Push notifications, Slack, and the admin AI
Push lands for both drivers and consumers. Slack integration turns on. The admin AI gets its first real capabilities.
Ops
Recruitment pipeline
Applicants flow stage-to-stage automatically. The admin AI gets its first knowledge base — date-aware, order-aware.
Platform
CRM campaigns + cost breakdown dashboards
Build and send targeted campaigns to audience groups. New dashboards show cost by market and cost by cohort tag, both with CSV export.

September 2025

Tenant riders + smarter CSV imports.

Platform
Tenant-scoped rider management
Roundtrip confirmation from dispatch, tenant-specific fees, per-stop instructions, and proper access controls on rider CRUD. First time tenants could fully own their rider data.
Ops
Smarter CSV imports
Live preview of what's about to load, rejected-row fix-or-skip, and column mapping for non-standard files.

August 2025

The Master Driver List connects to Wave.

Driver
Driver Directory + MDL sync
Our company-wide driver roster syncs with Wave automatically, tagged by tenant so the right drivers show up in the right places. A merge tool combines duplicate records surfaced by the sync.

April 2025

Authentication rebuilt on a single foundation.

Security
Sign-in, sessions, and permissions rebuilt on Firebase
Authentication consolidated onto one identity provider end-to-end. The groundwork for every role, permission, and API gate that came after.

March 2025

Dashboards get teeth.

Ops
Date ranges + CSV export on dashboards
Per-tenant dashboards get a date-range picker, CSV export, and detail views for passenger-level and location-level analytics. Peak-hours heatmap the same week.
Platform
Create vendors and tenants in one flow
Admins can create dispatch vendors and Wave tenants as one linked operation instead of configuring them in two systems.

February 2025

First imports, preferred routes, and consistent admin roles.

Ops
First CSV order import
The first real order-import pipeline ships, with duplicate detection across tenants — critical for early migrations from other platforms.
Platform
Preferred routes remember everything
Preferred routes carry geocoded addresses and cached mileage, so order forms default in correctly and dispatch doesn't re-enter addresses on repeat trips.
Platform
System admin roles across every tenant API
System admin permissions now work consistently everywhere. A new import script backfills historical orders for onboarding tenants.

January 2025

Project genesis — the foundation everything has been built on since.

Platform
Multi-tenant foundation + invite-based onboarding
First working shell: dashboard, sidebar, protected routes, and a multi-tenant model with invites and role scopes.
Ops
Riders, orders, group rides, and dashboard analytics
First Riders and Orders surfaces with map-backed addresses. Group rides, preferred routes, fee calculator, and a dashboard with peak-hours heatmap and revenue trends.
Platform
First link to dispatch
Orders flow from Wave into our dispatch system with full payload transformation — the foundation still in use today.

Want these in your inbox?

Existing tenants get release notes in their admin inbox. For pre-sales evaluations and press, subscribe via contact.

Contact

Changelog

What's shipped.
What's next — you'll know first.

The story of the platform, told one month at a time. Only things that meaningfully changed what you, your drivers, or your riders can do.

PlatformOpsConsumerDriverCateringSecurity

April 2026

New membership tiers, a rebuilt ops Slack, and faster driver payouts.

Consumer
Three membership tiers live
Wave Standard and Wave Black for riders, certification tiers for drivers, and corporate accounts that manage seats under one contract. A public Wave Certified directory launched alongside.
Ops
Slack ops, rebuilt
Operators can now edit message templates with live preview, scope permissions per channel, and run a one-command replay when a shift needs to be redone. Replaces the brittle v1 bot.
Driver
Instant payouts for verified drivers
Drivers no longer wait for scheduled transfers — cash out anytime once verified. Every payout still lands in the earnings ledger with a full history.
Driver
Faster background checks with one-click retry
Moved to a quicker provider. Admins can retry stuck checks without opening a support ticket, and Slack gets a ping at every step.
Consumer
Live support chat on every marketing page
An AI agent handles most questions; anything it can't resolve escalates to a human with the full conversation intact.
Catering
EzCater and OLO orders flow natively
Catering orders from both partners now land in Wave Bites without any manual re-entry — driver assigned, status pushed back upstream.
Ops
Inspection drawers across every list
Click any row on the ops dashboard to open a side drawer with details. The list stays in place — no more losing your spot while scanning.
Ops
Safer intake, structured cancellations, weekly summaries
Orders now pass duplicate and service-area checks before dispatch. Cancellations capture why, who, and notes. Weekly vendor summaries land in a review queue.
Platform
One-link platform migration
Fleets moving from other systems can import their riders and drivers with a single link. Recipients claim a pre-filled account in under a minute.

March 2026

Dispatch matures, driver compliance runs itself, and booking serves new audiences.

Ops
Real-time dispatch + smarter routing
Ride invites now hit driver phones the instant they're sent. The route planner automatically picks the best optimizer based on stop count — fast for small runs, smart for large ones.
Ops
Live view of every route on the road
A monitoring dashboard shows every in-progress route with inline mini-maps, driver photos, and one-click reassign/pause/complete. No clicking away to manage a route.
Driver
Compliance runs itself
Drivers with expiring licenses or insurance get auto-reminders; expired drivers are pulled from dispatch until they update. Admins see fleet-wide compliance on one screen.
Security
Airport compliance live at AVL and ATL
Wave now meets the full regulatory bar for rideshare at Asheville and Atlanta. Orlando and Charlotte route through their respective airport systems.
Ops
Pre-trip texts + unified messaging inbox
Automated rider texts before pickup using templates you control. Replies land in a shared inbox so ops isn't juggling phones.
Catering
Public catering storefront
catering.waveride.ai got a full browse → cart → checkout flow, plus a setup wizard for onboarding new catering partners in bulk.
Driver
Self-service applicant portal
Applicants apply, upload documents, and complete certification training end-to-end on their own. Admins only step in for exceptions.
Platform
Self-serve tenant signup
New tenants can sign up and provision themselves without a manual setup call. Drivers also pay their certification fees directly at onboarding.
Consumer
Booking expands — pets, multi-stop, recurring
Riders can bring pets or service animals and get matched to drivers who accept them. The AI can now add stops mid-conversation and schedule recurring trips.

February 2026

The Wave mobile app launches. Booking goes map-first.

Platform
The Wave mobile app launches
A single native app for riders and drivers, with role switching for people who do both. Same backend, same data — finally a native experience.
Consumer
Map-first booking is the home screen
Opening the app drops you on a map — tap pickup, tap destination, see the fare, confirm. The form-based flow is retired.
Driver
Uber-style ride requests + live nearby vehicles
Drivers get a fullscreen invite with countdown when a ride comes in. Riders see nearby Wave vehicles on the booking map in real time.
Consumer
Wave Black goes live
The premium subscription tier ships with full signup, billing, and cancel/resubscribe flows.
Consumer
Panic button + in-app messaging
Riders get an in-app panic button for emergencies. Drivers and admins can message each other directly without leaving the app.
Consumer
Conversational voice bookings
Voice bookings run on OpenAI's Realtime voice — faster and more natural. Riders also start getting proactive notifications for upcoming rides and schedule changes.
Ops
Bulk order upload wizard
Upload multiple files at once, preview what's about to import, fix rejected rows inline, and assign tenants in bulk.
Platform
Accurate fares with automatic mileage
Fees match dispatch's canonical formula, including holiday surcharges. Mileage calculates automatically from real driving distances.
Driver
Dedicated driver portal
Standalone portal with rides, earnings, fleet assignment, and application status.

January 2026

The month everything went real-time — AI booking, live dispatch, and driver payouts.

Consumer
Consumer AI booking launches
Tell the AI where you're going, when, and how you'd like to pay. It handles the rest. The feature that became the platform's front door.
Ops
Live dispatch engine + route planner
The dispatch engine still in use today: find the nearest drivers, invite in waves, escalate on silence, and handle cancellations and refunds end-to-end. VIP orders get wider search automatically. A new route planner recommends drivers for every incoming trip.
Driver
Drivers get paid through Stripe
A proper earnings ledger breaks down every ride, transfers run automatically each day, and failed payouts retry instead of sitting in limbo.
Ops
Service areas, zones, and airport geofences
Tenants can now define exactly where they serve and break areas into zones for supply/demand analytics. Airport geofences laid in at the same time.
Consumer
Scheduled trips, coupons, and live tracking
Schedule trips ahead, redeem coupon codes at checkout, and watch your driver approach in real time. The AI also remembers your frequent addresses.
Driver
Masked phone numbers + in-app chat
Rider and driver numbers are masked — neither side sees the other's real number. In-app chat is available once a ride is assigned.
Ops
Ops phone inbox
RingCentral calls and SMS surface in a threaded inbox with contact auto-resolution and a compose pane for outbound.
Platform
Push notifications, Slack, and the admin AI
Push lands for both drivers and consumers. Slack integration turns on. The admin AI gets its first real capabilities.
Ops
Recruitment pipeline
Applicants flow stage-to-stage automatically. The admin AI gets its first knowledge base — date-aware, order-aware.
Platform
CRM campaigns + cost breakdown dashboards
Build and send targeted campaigns to audience groups. New dashboards show cost by market and cost by cohort tag, both with CSV export.

September 2025

Tenant riders + smarter CSV imports.

Platform
Tenant-scoped rider management
Roundtrip confirmation from dispatch, tenant-specific fees, per-stop instructions, and proper access controls on rider CRUD. First time tenants could fully own their rider data.
Ops
Smarter CSV imports
Live preview of what's about to load, rejected-row fix-or-skip, and column mapping for non-standard files.

August 2025

The Master Driver List connects to Wave.

Driver
Driver Directory + MDL sync
Our company-wide driver roster syncs with Wave automatically, tagged by tenant so the right drivers show up in the right places. A merge tool combines duplicate records surfaced by the sync.

April 2025

Authentication rebuilt on a single foundation.

Security
Sign-in, sessions, and permissions rebuilt on Firebase
Authentication consolidated onto one identity provider end-to-end. The groundwork for every role, permission, and API gate that came after.

March 2025

Dashboards get teeth.

Ops
Date ranges + CSV export on dashboards
Per-tenant dashboards get a date-range picker, CSV export, and detail views for passenger-level and location-level analytics. Peak-hours heatmap the same week.
Platform
Create vendors and tenants in one flow
Admins can create dispatch vendors and Wave tenants as one linked operation instead of configuring them in two systems.

February 2025

First imports, preferred routes, and consistent admin roles.

Ops
First CSV order import
The first real order-import pipeline ships, with duplicate detection across tenants — critical for early migrations from other platforms.
Platform
Preferred routes remember everything
Preferred routes carry geocoded addresses and cached mileage, so order forms default in correctly and dispatch doesn't re-enter addresses on repeat trips.
Platform
System admin roles across every tenant API
System admin permissions now work consistently everywhere. A new import script backfills historical orders for onboarding tenants.

January 2025

Project genesis — the foundation everything has been built on since.

Platform
Multi-tenant foundation + invite-based onboarding
First working shell: dashboard, sidebar, protected routes, and a multi-tenant model with invites and role scopes.
Ops
Riders, orders, group rides, and dashboard analytics
First Riders and Orders surfaces with map-backed addresses. Group rides, preferred routes, fee calculator, and a dashboard with peak-hours heatmap and revenue trends.
Platform
First link to dispatch
Orders flow from Wave into our dispatch system with full payload transformation — the foundation still in use today.

Want these in your inbox?

Existing tenants get release notes in their admin inbox. For pre-sales evaluations and press, subscribe via contact.

Contact

What's shipped.What's next — you'll know first.

April 2026

Three membership tiers live

Slack ops, rebuilt

Instant payouts for verified drivers

Faster background checks with one-click retry

Live support chat on every marketing page

EzCater and OLO orders flow natively

Inspection drawers across every list

Safer intake, structured cancellations, weekly summaries

One-link platform migration

March 2026

Real-time dispatch + smarter routing

Live view of every route on the road

Compliance runs itself

Airport compliance live at AVL and ATL

Pre-trip texts + unified messaging inbox

Public catering storefront

Self-service applicant portal

Self-serve tenant signup

Booking expands — pets, multi-stop, recurring

February 2026

The Wave mobile app launches

Map-first booking is the home screen

Uber-style ride requests + live nearby vehicles

Wave Black goes live

Panic button + in-app messaging

Conversational voice bookings

Bulk order upload wizard

Accurate fares with automatic mileage

Dedicated driver portal

January 2026

Consumer AI booking launches

Live dispatch engine + route planner

Drivers get paid through Stripe

Service areas, zones, and airport geofences

Scheduled trips, coupons, and live tracking

Masked phone numbers + in-app chat

Ops phone inbox

Push notifications, Slack, and the admin AI

Recruitment pipeline

CRM campaigns + cost breakdown dashboards

September 2025

Tenant-scoped rider management

Smarter CSV imports

August 2025

Driver Directory + MDL sync

April 2025

Sign-in, sessions, and permissions rebuilt on Firebase

March 2025

Date ranges + CSV export on dashboards

Create vendors and tenants in one flow

February 2025

First CSV order import

Preferred routes remember everything

System admin roles across every tenant API

January 2025

Multi-tenant foundation + invite-based onboarding

Riders, orders, group rides, and dashboard analytics

First link to dispatch

Want these in your inbox?

Ride smarter.

What's shipped.What's next — you'll know first.

April 2026

Three membership tiers live

Slack ops, rebuilt

Instant payouts for verified drivers

Faster background checks with one-click retry

Live support chat on every marketing page

EzCater and OLO orders flow natively

Inspection drawers across every list

Safer intake, structured cancellations, weekly summaries

One-link platform migration

March 2026

Real-time dispatch + smarter routing

Live view of every route on the road

Compliance runs itself

Airport compliance live at AVL and ATL

Pre-trip texts + unified messaging inbox

Public catering storefront

What's shipped.
What's next — you'll know first.

What's shipped.
What's next — you'll know first.