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Changelog
What's shipped. What's next — you'll know first.
The story of the platform, told one month at a time. Only things that meaningfully changed what you, your drivers, or your riders can do.
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September 2026
Group runs with real passenger manifests, flyers that match the car, and a clearer ops dashboard.
Passenger manifests for group runs
Group runs now carry a passenger manifest the driver checks off at pickup, with a manifest contact, per-passenger cancellation, and the run's vehicle shown on the order, in the ops drawer, in the orders list, and in exports. Pickup and drop-off instructions lead with the passenger and emergency contact, and ops can audit instruction completeness without opening each order.
Rider flyers that match the car that shows up
Every rider flyer now maps to one of the driver's vehicles, with a flyer generated per vehicle and a realistic side-profile drawing of the car. A driver's vehicle can be scoped to a single service date, and drivers get an in-app nudge to add a profile photo so their flyer shows a face.
Organization orders lists that keep up
Organization orders lists now refresh live statuses, show the assigned-drivers panel, let ops confirm a driver or send a single ride to its driver from the row, and post the day's schedule in one click. Rider trip-progress texts became a per-organization switch, and a same-day cancellation keeps its driver attached.
A dashboard that points at what needs attention
The ops dashboard gained an attention rail, a health row, an Operations tab with an integrations card, and a richer Fleets tab. Dispatch picked up an Activity tab, bulk undo, on-leave badges in the driver pickers, and one-click reactivation of an inactive driver from the bulk assign picker.
Faster US background checks, and a focused application
US background checks now run through a new default provider, with results checked automatically. Applicants who haven't been hired stay inside their application flow on web and in the app, orientation dropped its separate quiz, and inspection scheduling links go out for both virtual and in-person inspections.
Daily dispatch banners that flag same-day changes
Slack now gets three daily dispatch banners, with same-day change notices that mark what moved since the last post. A store mapping can keep driver-confirmed notices in the store's own channel.
August 2026
WaveTryp opens its car rental marketplace, riders get a safety hub, and quotes go out client-ready.
WaveTryp, a peer-to-peer car rental marketplace
WaveTryp launched with public browse and map search, an Ask AI trip planner, and a full booking path from quote to checkout. Hosts onboard, list their car with a guided wizard, verify their identity, and get paid out from a host console with earnings and analytics. Trips run through a verified-guest check-in, both sides leave reviews, hosts can file damage claims, and promo codes, referrals, and renter insurance round it out.
A rider safety hub, trusted contacts, and ride PINs
Riders get a safety hub on the trip screen, on web and in the app, with 911 details in large type, trusted contacts who can follow the trip automatically once it starts, and safety reports that land in their own queue. A ride PIN can gate the start of a trip, with policies riders and organizations set themselves.
Booking for someone else, done right
Booking now asks who's riding, records the passenger separately from the booker, checks that the passenger can be reached, and tells them a ride has been booked for them. Students can request rides from their organization in the app, advocates sign off before a trip is scheduled, and guardians can follow along with observer access.
Client-ready quotes
Prospect quotes can be generated from a CSV or a customer's own schedule, with measured route distances, per-passenger group rates, and a branded PDF that spells out what the quote covers. Operators can correct a route's distance on the sheet and attach an optional ride appendix before sending.
Driver tiers, public profiles, and sponsored enrollment
Drivers now earn performance tiers with progress shown in the app, riders can open a public driver profile with the driver's credentials, and cancelled rides and payout adjustments appear as their own lines in driver earnings. Sponsorship and waiver codes let a program cover a driver's or rider's enrollment, and drivers can pick up week-specific availability through a secure link.
Maps that show where the driver is going
Live maps now use a rotating car marker, show where a driver is heading rather than just where they are, and draw both the planned route and the path actually driven. Dispatch sees every driver the assign picker withheld, and why.
July 2026
WaveTix ticketing, Wave Sign, a driver Compliance Hub, and a rebuilt sales CRM.
WaveTix, event ticketing with rides built in
Organizers can create events, sell tickets with guest checkout, promo codes, and reserved seating, scan at the gate even offline, and get paid out. Ticket holders keep tickets in a wallet or in Google and Apple Wallet, transfer them, and resell them within the organizer's price cap, and events can bundle a pre-booked ride.
Wave Sign for contracts and agreements
Wave Sign adds reusable templates with placed signature fields, envelopes you send and track, in-app signing inboxes, and executed PDFs. Admins can move driver agreements onto it without engineering help.
One Compliance Hub, per vehicle
Drivers keep every document current from a single Compliance Hub, with documents grouped by account and by vehicle. Second and third vehicles get their own inspections, insurance, and registration, drivers can add vehicle and equipment photos, and a non-compliant vehicle is blocked at trip start. Repeated expirations can suspend a driver automatically.
Fee adjustments that add up
Order adjustments now cover no-shows, cleaning, extra stops, tips, and delivery delays, with delay minutes that move the driver's pay, a note on where the wait happened, and receipts attached. Organizations set their own delay-fee ladder and extra-stop rates, every cancellation is recorded with a reason, and adjustments export with per-type subtotals.
A sales CRM with a guided day
The CRM gained a My Sales Day workspace, guided pipeline stages, weighted forecasts and scorecards, a searchable prospect map, duplicate merging, CSV imports and exports, and campaign emails with opt-out compliance and reply capture.
Wave Certified as a standalone credential
Wave Certified is now a worker-held credential you can earn on its own, with its own enrollment flow, a shareable certification profile, and public verification. The driver pages were rebuilt around each market, with an interest list for markets that aren't open yet.
Trip links riders can share, and live drivers on the map
Dispatchers can text a rider their trip link, riders see the live driver marker on web and on shared trip maps, and ops get a Slack alert when a dispatched driver's GPS goes dark. Organizations can also get read-only API keys and their own Slack notifications.
June 2026
AD fully retired with native delivery ops, signing and maintenance brought in-house, and orders you edit in place.
A concierge that knows every product — and honors your plan
The Wave assistant now answers about every Wave product — rideshare, memberships, corporate and medical transport, catering, and fleet — and points you to the right page, leading with whatever you're already viewing. Book a ride by chat and you get the same price you'd see on the web: your membership is honored — covered rides cost nothing, you pay only any overage — and the quote spells out who pays: your plan, your organization, or you.
Onboarding documents, signed in-house
Applicants and drivers now sign their onboarding agreements through a secure Wave link — no outside account, no broken redirects. Each link opens the exact documents required for that role, captures the signature against the precise version of the text, and expires or can be revoked once the person is hired. Operators get a running signature history showing who signed what, when, and from where.
Edit orders right from the table
Every editable field on the orders table is now editable in place — no need to open each order. Click a cell to change the Order ID, vehicle class, driver assignment, driver rate, payout, schedule, addresses, or fees, saved instantly. Editing a group ride keeps its per-passenger fee intact, and renaming a client, phone, or address keeps the order findable in search. The "Passenger" column and labels are now "Client" across the order tables and forms, and on the rideshare create-order page you can drag, paste, or upload a screenshot of a ride request to prefill the form automatically.
Delivery reminders and one-click payouts in Slack
Delivery tasks post to Slack again — a card for each order due soon, an hourly nudge listing what's still unassigned, and a "new order" card the moment one lands. Ops can complete an order and pay its driver in one click straight from the card. The dispatch board's Dispatch button and per-order live tracking now run entirely on Wave.
Vehicle return checks and incident reports
Fleet teams can now require end-of-trip vehicle checks — odometer, fuel and DEF levels, return condition, and photos — and drivers complete the checklist right when they finish a trip. When something goes wrong, an incident report goes out as a secure link where the driver answers questions and attaches photo evidence. Driver documents got sturdier too: each keeps a version history with the current document on top, renewing one instantly clears any expired flag, and valid documents no longer show as expired by mistake.
Round trips become real rides, and request forms ask when riders arrive
Public transportation request forms now collect a required arrival time with a label each program can word itself, and that time carries straight onto the order so dispatch can sequence against it. Approving a round-trip request now creates the return as its own linked ride, nested under the outbound in the orders list instead of buried in notes. The Requests inbox can move a submission to the right organization, retract an approval, and safely handle two staff approving at once.
Service Controls — maintenance without the blackout
Maintenance is no longer all-or-nothing. From a new Service Controls panel, admins can take a single audience or capability down — pause new bookings, set payments read-only, or schedule a window for one organization — while everything else keeps running. Riders and drivers see a banner or a read-only notice instead of a full outage screen, on web and in the app, and changes take effect in seconds without a redeploy. Ready-made templates cover the common cases, and every change is recorded in the audit log.
A working setup link the moment you're onboarded
When a driver reaches the onboarding stage, the platform now automatically creates their account and sends a working "Set my password" link by email and text — no more manual follow-up to get them signed in. Drivers choose up front whether they want text messages, and only those who opt in receive invite texts, while an applicant whose background check hasn't cleared isn't auto-invited.
Partner channel controls, in your hands
The Slack partner-channel flow is now fully configurable from Settings → Integrations → Slack, with no engineering needed. Operators can tune how confidently a scraped order binds to a restaurant, route a new partner's channels to the right organization, choose which messages each partner receives, and set confirmation behavior per partner. Unconfirmed orders now resurface automatically into the partner channel until someone acknowledges them, so nothing sits waiting in silence.
Slack alerts you can see and resend
Operational Slack notifications no longer fail silently. When a message can't reach a channel, the platform retries it, records the failure, and shows it in Slack settings with a plain-English fix and a one-click resend. A new daily check flags any channel the bot can no longer post to — renamed, archived, or one the bot was removed from — so quiet alerts get caught before anyone notices. A Channel Health panel lists every configured channel with its reachability, and failed alerts can be grouped by the part of the platform they came from.
May 2026
Multi-stop trips and tipping for riders, a real safety net, and ops moves off Zapier.
Multi-stop trips and tap-to-pin booking
Riders can add up to three stops to a trip — even mid-ride — and pin pickup directly on the map. Live per-stop progress shows where the trip is; drivers get per-stop actions with a running dwell timer.
Post-ride tipping
A tip flow opens after every ride and stays open for 24 hours. Drivers get a push the moment a tip lands, and it's itemized in their earnings.
A safety net that actually reaches someone
Riders set multiple emergency contacts that get a real SMS when the in-app SOS fires, admins can acknowledge and resolve alerts, and rider–driver calls now route through a proxy so neither number is exposed.
Wave Bites grows up
The catering storefront added invoices, corporate accounts, KYC, reviews, tipping, tax handling, and content moderation — a full ordering operation, not just a menu.
Apply in minutes, guided by an assistant
Drivers and partners move through a stepped application with a built-in vehicle catalog, and an Application Assistant answers questions and routes people to the right path in real time.
Role-based access across every tenant
Owner, admin, manager, and member tiers are now enforced on every tenant route and surface, backed by Firestore rules. Data exports are scoped to the roles allowed to pull them.
Native Slack ops — Zapier retired
Daily banner sets, tenant-scoped intake digests, and proactive partner order notifications now run on native crons instead of Zapier. Banners are admin-editable with searchable channel pickers.
Every scheduled job, visible and controllable
A new admin dashboard lists all 80 crons with descriptions, on/off toggles, and next-run times. Failures mirror into Slack and the in-app notification center so nothing fails silently.
Airport compliance, simulated and audited
An ABT compliance simulator generates PDF evidence and tracks license plates, and a reconciliation cron closes geofence edge cases. Wired into production for AVL and ATL, with route presets for Charlotte and Orlando.
Documentation Center, rebuilt
A redesigned docs hub with command-K search across every guide, plus a Recent Changes feed built from the platform's release history.
April 2026
New membership tiers, a rebuilt ops Slack, and faster driver payouts.
Three membership tiers live
Wave Standard and Wave Black for riders, certification tiers for drivers, and corporate accounts that manage seats under one contract. A public Wave Certified directory launched alongside.
Slack ops, rebuilt
Operators can now edit message templates with live preview, scope permissions per channel, and run a one-command replay when a shift needs to be redone. Replaces the brittle v1 bot.
Instant payouts for verified drivers
Drivers no longer wait for scheduled transfers — cash out anytime once verified. Every payout still lands in the earnings ledger with a full history.
Faster background checks with one-click retry
Moved to a quicker provider. Admins can retry stuck checks without opening a support ticket, and Slack gets a ping at every step.
Live support chat on every marketing page
An AI agent handles most questions; anything it can't resolve escalates to a human with the full conversation intact.
EzCater and OLO orders flow natively
Catering orders from both partners now land in Wave Bites without any manual re-entry — driver assigned, status pushed back upstream.
Inspection drawers across every list
Click any row on the ops dashboard to open a side drawer with details. The list stays in place — no more losing your spot while scanning.
Orders now pass duplicate and service-area checks before dispatch. Cancellations capture why, who, and notes. Weekly vendor summaries land in a review queue.
One-link platform migration
Fleets moving from other systems can import their riders and drivers with a single link. Recipients claim a pre-filled account in under a minute.
March 2026
Dispatch matures, driver compliance runs itself, and booking serves new audiences.
Real-time dispatch + smarter routing
Ride invites now hit driver phones the instant they're sent. The route planner automatically picks the best optimizer based on stop count — fast for small runs, smart for large ones.
Live view of every route on the road
A monitoring dashboard shows every in-progress route with inline mini-maps, driver photos, and one-click reassign/pause/complete. No clicking away to manage a route.
Compliance runs itself
Drivers with expiring licenses or insurance get auto-reminders; expired drivers are pulled from dispatch until they update. Admins see fleet-wide compliance on one screen.
Airport compliance live at AVL and ATL
Wave now meets the full regulatory bar for rideshare at Asheville and Atlanta. Orlando and Charlotte route through their respective airport systems.
Pre-trip texts + unified messaging inbox
Automated rider texts before pickup using templates you control. Replies land in a shared inbox so ops isn't juggling phones.
Public catering storefront
catering.waveride.ai got a full browse → cart → checkout flow, plus a setup wizard for onboarding new catering partners in bulk.
Self-service applicant portal
Applicants apply, upload documents, and complete certification training end-to-end on their own. Admins only step in for exceptions.
Self-serve tenant signup
New tenants can sign up and provision themselves without a manual setup call. Drivers also pay their certification fees directly at onboarding.
Booking expands — pets, multi-stop, recurring
Riders can bring pets or service animals and get matched to drivers who accept them. The AI can now add stops mid-conversation and schedule recurring trips.
February 2026
The Wave mobile app launches. Booking goes map-first.
The Wave mobile app launches
A single native app for riders and drivers, with role switching for people who do both. Same backend, same data — finally a native experience.
Map-first booking is the home screen
Opening the app drops you on a map — tap pickup, tap destination, see the fare, confirm. The form-based flow is retired.
Uber-style ride requests + live nearby vehicles
Drivers get a fullscreen invite with countdown when a ride comes in. Riders see nearby Wave vehicles on the booking map in real time.
Wave Black goes live
The premium subscription tier ships with full signup, billing, and cancel/resubscribe flows.
Panic button + in-app messaging
Riders get an in-app panic button for emergencies. Drivers and admins can message each other directly without leaving the app.
Conversational voice bookings
Voice bookings run on OpenAI's Realtime voice — faster and more natural. Riders also start getting proactive notifications for upcoming rides and schedule changes.
Bulk order upload wizard
Upload multiple files at once, preview what's about to import, fix rejected rows inline, and assign tenants in bulk.
Accurate fares with automatic mileage
Fees match dispatch's canonical formula, including holiday surcharges. Mileage calculates automatically from real driving distances.
Dedicated driver portal
Standalone portal with rides, earnings, fleet assignment, and application status.
January 2026
The month everything went real-time — AI booking, live dispatch, and driver payouts.
Consumer AI booking launches
Tell the AI where you're going, when, and how you'd like to pay. It handles the rest. The feature that became the platform's front door.
Live dispatch engine + route planner
The dispatch engine still in use today: find the nearest drivers, invite in waves, escalate on silence, and handle cancellations and refunds end-to-end. VIP orders get wider search automatically. A new route planner recommends drivers for every incoming trip.
Drivers get paid through Stripe
A proper earnings ledger breaks down every ride, transfers run automatically each day, and failed payouts retry instead of sitting in limbo.
Service areas, zones, and airport geofences
Tenants can now define exactly where they serve and break areas into zones for supply/demand analytics. Airport geofences laid in at the same time.
Scheduled trips, coupons, and live tracking
Schedule trips ahead, redeem coupon codes at checkout, and watch your driver approach in real time. The AI also remembers your frequent addresses.
Masked phone numbers + in-app chat
Rider and driver numbers are masked — neither side sees the other's real number. In-app chat is available once a ride is assigned.
Ops phone inbox
RingCentral calls and SMS surface in a threaded inbox with contact auto-resolution and a compose pane for outbound.
Push notifications, Slack, and the admin AI
Push lands for both drivers and consumers. Slack integration turns on. The admin AI gets its first real capabilities.
Recruitment pipeline
Applicants flow stage-to-stage automatically. The admin AI gets its first knowledge base — date-aware, order-aware.
CRM campaigns + cost breakdown dashboards
Build and send targeted campaigns to audience groups. New dashboards show cost by market and cost by cohort tag, both with CSV export.
September 2025
Tenant riders + smarter CSV imports.
Tenant-scoped rider management
Roundtrip confirmation from dispatch, tenant-specific fees, per-stop instructions, and proper access controls on rider CRUD. First time tenants could fully own their rider data.
Smarter CSV imports
Live preview of what's about to load, rejected-row fix-or-skip, and column mapping for non-standard files.
August 2025
The Master Driver List connects to Wave.
Driver Directory + MDL sync
Our company-wide driver roster syncs with Wave automatically, tagged by tenant so the right drivers show up in the right places. A merge tool combines duplicate records surfaced by the sync.
April 2025
Authentication rebuilt on a single foundation.
Sign-in, sessions, and permissions rebuilt on Firebase
Authentication consolidated onto one identity provider end-to-end. The groundwork for every role, permission, and API gate that came after.
March 2025
Dashboards get teeth.
Date ranges + CSV export on dashboards
Per-tenant dashboards get a date-range picker, CSV export, and detail views for passenger-level and location-level analytics. Peak-hours heatmap the same week.
Create vendors and tenants in one flow
Admins can create dispatch vendors and Wave tenants as one linked operation instead of configuring them in two systems.
February 2025
First imports, preferred routes, and consistent admin roles.
First CSV order import
The first real order-import pipeline ships, with duplicate detection across tenants — critical for early migrations from other platforms.
Preferred routes remember everything
Preferred routes carry geocoded addresses and cached mileage, so order forms default in correctly and dispatch doesn't re-enter addresses on repeat trips.
System admin roles across every tenant API
System admin permissions now work consistently everywhere. A new import script backfills historical orders for onboarding tenants.
January 2025
Project genesis — the foundation everything has been built on since.
Multi-tenant foundation + invite-based onboarding
First working shell: dashboard, sidebar, protected routes, and a multi-tenant model with invites and role scopes.
Riders, orders, group rides, and dashboard analytics
First Riders and Orders surfaces with map-backed addresses. Group rides, preferred routes, fee calculator, and a dashboard with peak-hours heatmap and revenue trends.
First link to dispatch
Orders flow from Wave into our dispatch system with full payload transformation — the foundation still in use today.
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